Customer Help Centre

International Parcels

1. Which countries are inside the EU?

   The following countries are inside the EU: Austria, Belgium, Bulgaria, Croati... (read more)

2. What documents do I need to send inside the EU?

   You only need to attach the address label to a parcel travelling to the EU. There are no fur... (read more)

3. What is a commercial invoice and do I need one?

   A commercial invoice is needed for shipments of any type that travel outside the European Union.&... (read more)

4. What documents do I need to send outside the EU?

   All items travelling outside the EU require commercial invoices.  Not to worry as the necess... (read more)

5. Who will be delivering my parcel?

   Our services have delivery partners within the destination country who are often established... (read more)

6. Will I be able to track my parcel to its destination?

   All consignments are fully tracked from collection to delivery. When booking a service with a pri... (read more)

7. Will my parcel be subject to customs charges?

   Any parcel travelling outside of the EU could potentially attract customs charges that are requir... (read more)

8. Does the price I pay include customs charges?

   The price you pay does not include customs charges as these are not known at the time the order i... (read more)

9. How long will my parcel be held in customs?

   The delivery partner will attempt to clear your parcel as quickly as possible through customs; ho... (read more)

10. Can I send to a P O Box address?

    Because most of our services have to be signed for on receipt, we unfortunately cannot send to P ... (read more)

11. Can I send to a BFPO Box address?

    Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO), howeve... (read more)

12. What happens if the customs charges are refused?

    There is a risk that the parcel will be abandoned or returned to the sender.  These actions ... (read more)

13. What is an EORI number/Tariff code and how do I obtain one?

    The EORI number (Economic Operator Registration and Identification) is an identification number w... (read more)

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