Customer Help Centre
Q.
How long will my parcel be held in customs?
A.
The delivery partner will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.
Generally customs will contact the recipient directly and for this reason we request for you to ensure that you include all up-to-date and correct contact details for the receiver during the booking process.