Customer Help Centre

My parcel tracks as delivered but my customer has not received it. What can I do?

Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour.

We can provide a proof of delivery which shows the signature of the recipient.

Should a proof of delivery be supplied and the recipient still dispute delivery, we would advise you to submit a claim.  As part of the claims process we can arrange a driver interview which may help ascertain the whereabouts of the parcel.

A proof of delivery is often available within the tracking updates for your delivery. Click here to check the tracking for your parcel.

To start the claims process you must be the contract holder and contact us which you can do by clicking the 'live chat' link to the right.