Customer Help Centre
Q.
What happens if my parcel is bigger/heavier than declared?
A.
We realise that mistakes can happen, however we would ask for your help to ensure we can keep our prices as low as possible by carefully weighing and measuring your parcel.
We rely on customer accuracy to ensure our pricing is the best we can offer, but even slight inaccuracies in dimensions can result in large volumetric differences, particularly on international parcels.
Should extra payments become due we reserve the right to recover them.